Our client is seeking a Housekeeping Manager to lead the housekeeping and laundry teams at a luxury international hotel in Central Sapporo city. This role offers the opportunity to enhance service quality and operational efficiency while managing a diverse team in a prestigious hospitality setting. Benefits include 10 days off per month, birthday leave, full social insurance, transportation allowance, and employee discounts on hotel stays and dining.
Key Responsibilities:
Lead and manage housekeeping and laundry teams including outsourced staff
Oversee quality control of guest rooms, suites, public areas, and linen
Manage departmental budgeting and control housekeeping and laundry inventory
Coach and develop team members to improve performance and service quality
Ensure compliance with safety, hygiene, and hotel regulatory standards
Respond promptly to guest requests, special requirements, and complaints
Plan and support execution of deep-cleaning and special housekeeping projects
Drive initiatives to improve operational efficiency and productivity
Collaborate with other hotel departments to enhance overall guest experience
Manage housekeeping operations during peak and busy periods
Implement training programs to uphold luxury service standards
Requirements:
5+ years experience in hotel housekeeping management
Proven leadership in managing diverse housekeeping teams
Knowledge of hotel safety, hygiene, and regulatory standards
Experience managing housekeeping and laundry inventory and budgeting
Strong guest service orientation with complaint resolution skills
Familiarity with luxury hotel housekeeping quality standards
Ability to plan and execute deep-cleaning and special projects
Experience collaborating with other hotel departments
Proficiency in Japanese and English communication
Skills in operational efficiency and productivity improvement