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Technical Account Manager Leader with leading cloud services provider

仕事詳細

勤務地: Tokyo
給与: Undisclosed
職種: 正社員
専門: テクノロジー
Seniority: 管理職レベル

Your New Career Opportunity

An American leading cloud services provider is searching for a technical account manager.

About the Company

The company provides server, application and desktop virtualization networking, software as a service, and cloud computing technologies.

Their solutions are being used by over 400,000 clients worldwide, including 99% of the Fortune 100, and 98% of the Fortune 500.

Your Responsibilities

  • Provide on a regular basis the visibility into potential opportunities and problem areas that could impact the relationship between the customer and the company
  • Act as an effective technical interface between the customer and Escalation / Product Development - by providing clear issue documentation and by leveraging productive cross-functional working relationships with senior-level players in their area of expertise.
  • Independently de-escalates / defuses complex customer situations by using appropriate communication planning and follow through that helps drive confident communication.
  • Consistently Influences new product and services deals within customer base along with assisting with the selling of TAM level Support services
  • Act as a SME (Subject Matter Expert) and demonstrates a solid technical understanding of the entire Delivery Center.
  • Develop and deliver advanced technical training for internal and external audiences across multiple products or components.
  • Creates proactive content that is made available for other TAMs to redistribute
  • Able to present to other groups or organizations, customer specific material
  • Identifies trends and prevents issues from occurring by being proactive
  • Independently resolve the most technically complex, mission critical or politically hot

The Skills and Experience You Need to Succeed

  • 8 years professional experience.
  • Minimum of 6 years in Technical AM background in IT software ralted environment
  • Professionalism and confidence to work closely with, and advise, top level executives
  • Fluent Japanese ability and strong command of English
  • Relevant Technical background
  • Team management experience
  • Positive and efficient leadership qualities

The Benefits You Will Receive

  • Competitive compensation and additional benefits
  • International environment
  • Flex working time
  • Annual Paid Leave, Pension, Insurance, Maternity Leave
  • Central Tokyo Office

Benefits

Competitive Salary Central Tokyo Flexible Time International 
Environment