Technical Account Manager Leader with leading cloud services provider

Your New Career Opportunity

An American leading cloud services provider is searching for a technical account manager.

About the Company

The company provides server, application and desktop virtualization networking, software as a service, and cloud computing technologies.

Their solutions are being used by over 400,000 clients worldwide, including 99% of the Fortune 100, and 98% of the Fortune 500.

Your Responsibilities

• Provide on a regular basis the visibility into potential opportunities and problem areas that could impact the relationship between the customer and the company
• Act as an effective technical interface between the customer and Escalation / Product Development - by providing clear issue documentation and by leveraging productive cross-functional working relationships with senior-level players in their area of expertise.
• Independently de-escalates / defuses complex customer situations by using appropriate communication planning and follow through that helps drive confident communication.
• Consistently Influences new product and services deals within customer base along with assisting with the selling of TAM level Support services
• Act as a SME (Subject Matter Expert) and demonstrates a solid technical understanding of the entire Delivery Center.
• Develop and deliver advanced technical training for internal and external audiences across multiple products or components.
• Creates proactive content that is made available for other TAMs to redistribute
• Able to present to other groups or organizations, customer specific material
• Identifies trends and prevents issues from occurring by being proactive
• Independently resolve the most technically complex, mission critical or politically hot

The Skills and Experience You Need to Succeed

• 8 years professional experience.
• Minimum of 6 years in Technical AM background in IT software ralted environment
• Professionalism and confidence to work closely with, and advise, top level executives
• Fluent Japanese ability and strong command of English
• Relevant Technical background
• Team management experience
• Positive and efficient leadership qualities

The Benefits You Will Receive

• Competitive compensation and additional benefits
• International environment
• Flex working time
• Annual Paid Leave, Pension, Insurance, Maternity Leave
• Central Tokyo Office

Benefits

Competitive Salary	Central Tokyo	Flexible Time	International  Environment