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Senior Production Service Specialist for Global Investment Bank

仕事詳細

勤務地: Tokyo 23 wards, Japan
給与: Negotiable
職種: 正社員
専門: FinTech
参照: BBBH41005_1659082410
No consultant assigned to this job.

Job Overview:

As part of the Wholesale IT, the Production Services team supports a range of innovative solutions for the Middle Office (MO) across multiple business lines.

Responsibilities

  • Provide application and user support for all Cash and Fixed income MO applications through interaction with teams of up and down the platform stack
  • Promptly and effectively identify and manage any issues to ensure high quality of service to users
  • Follow-The-Sun model support but mainly to provide technical support for APAC and India Operations users
  • Handle user queries which often require in-depth analysis of the technical and/or business logic of the systems
  • Manage incoming and outgoing feeds to clients and vendors
  • Improve the supportability and stability of the platform in conjunction with the development team
  • Batch and system management

Requirements

Language Skills

  • Fluent written and spoken English
  • Fluent written and spoken Japanese

Technical Skills

  • Java
  • Strong SQL (Sybase or MYSQL)
  • UNIX shell

Soft Skills

  • Prior experience of application support in a banking environment
  • Strong MO business knowledge or has keen desire to learn
  • Experience of working in a middle office environment
  • Experience of managing stakeholder expectations
  • Strong communication skills and confidence dealing with internal and external parties