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Customer Technical Support Manager (APAC)

仕事詳細

勤務地: Tokyo
給与: 12M JPY
職種: 正社員
専門: テクノロジー
Seniority: 管理職レベル

Your New Career Opportunity

Specialized-Group is recruiting for an American multinational group that represents shopping at home.

Our Client

A world leader in television network that runs 24 hours a day and seven days per week. This network specializes primarily in fashion, shoes and clothing but they cover almost any type of products. they serve almost 235 million customers in six countries. 

They are looking now for a Manager to take the lead of their tech support teams located in Japan as well as China offices.

Your Responsibilities

  • Ensure an outstanding level of customer service by providing direct IT support  
  • Supervise, mentor, and train members of your team
  • Provides the technical oversight and leadership necessary to accomplish necessary tasks 
  • Provides input to financial and people resource plans for the area.  
  • Develops work plan and priorities for their area, based on objectives received. 
  • Makes hiring recommendations. 

Critical Skills/Knowledge

  • Strong technical knowledge & hands on experience as End User Support 
  • Direct team management experience  
  • Decision making capability 
  • Understanding of the client areas supported including their functional processes, business objectives and organizational dynamics. 

The Skills and Experience You Need to Succeed

  • More than 5-year experience in similar area and/or role 
  • Customer support/service-oriented personality/mindset 
  • Fluency in English & Japanese are a must

The Benefits You Will Receive

  • Competitive compensation and additional benefits 
  • International environment and scope (business trips are possible) 
  • Flex working time 
  • Social Benefits