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Customer Relationship Management Manager

Job Details

Location: Tokyo
Salary: Up to 12 JPY
Job Type: Permanent
Specialization: Consumer Goods
Reference: 488782748E n/a (YA)
Seniority: Mid-Senior level

Your New Career Opportunity

Fantastic opportunity to join a global intimate apparel company who has over 60 years of presence in Japan and has dominated the market. This position is globally newly created to specifically improve and increase the consumer engagement and customer satisfaction both in quantitative and qualitative methods.

About the Company

The company is a global intimate apparel company who has over 60 years of presence in Japan and has dominated the market. It enjoys a presence in over 120 countries and serves 40,000 wholesale customers and sells its products in 3,600 controlled points of sale as well as via several own online shops.

Your Responsibilities

  • Build and lead a new division with the ultimate goal to increase consumer satisfaction by engaging all company divisions to create and deliver a positive communication and training material to our sales employees. 
  • The role will support primarily Sales Managers and Retail Employees with material and information to raise brand knowledge and increase engagement. The role will lead the Training team with the objective to use modern technologies such as E-Learning platforms and digital communication.

The Skills and Experience You Need To Succeed

  • Japanese – Native level 
  • English – Business level required

The Benefits You Will Receive

The main attraction of this role is this is the first role created ever in the organization globally. Japan Consumer Engagement/ Customer relationship management senior manager has an opportunity to develop new concepts, create case studies and present them to global stakeholders.

If this position is not ideal for you, but you are looking for a new opportunity, please contact us to discuss your options.